Attuned Counselling Services - Privacy Policy
Attuned Counselling Services - in harmony with you
Attuned Counselling Services - Privacy Policy 

Data protection regulation is changing. From 25 May 2018 the General Data Protection Regulation (GDPR) will be introduced. To meet the requirements of the new regulation my GDPR and privacy of information policy is outlined in this document.

If you decide to contact me for counselling and we agree to work together, I, Karen Moore, processing data as Attuned Counselling Services, will collect, store and process information about you to enable me to provide a service to you. 

This document outlines what personal information I will collect and how it will be processed and stored. This is in addition to the counselling agreement which we discuss and sign in order for the work to continue.    

What personal information will I need to collect?

In order for me to be able to fulfil my responsibilities as a counsellor I will need to record personal information about you, including your name, address and contact details for the initial contact/referral form. Under an identifying code I will also takes notes of ‘assessment information’, that is, relevant medical information and aspects of your personal, social and family history that you choose to share with me and brief notes of each session. This information will be retained in separate locations (keeping your name and contact details apart from the session notes)

Your contact details will only be used to contact you. Other personal data such as your name, address and/or date of birth will be used to verify your identify if there is a need to contact your G.P. or a request for access to personal data from yourself or under legal instruction such as a court order.   

How will I store your personal information? 

Paper: Contact/referral and written notes as outlined above and in the counselling agreement. 

Mobile phone: If you wish to contact me by phone I will store your contact number in coded form on my mobile phone 07530906135 which is solely used for sending and receiving texts and calls from clients. 

Email: If you contact me by email your email address and any correspondence will be stored in my email account, [email protected]

Website:  If you contact me through the contacts page I will get notification through my email account via my website host www.vistaprint.co.uk  who process such information on my behalf.  None of your personal information is stored on my website. By contacting me in this manner you are consenting for me to contact you to discuss how I might be of help to you. If, at this stage, you do not want to enter counselling I will delete your initial contact email and will not hold any personal information about you. 

Social Media: Private messages on my facebook page, Attuned Counselling Services, will be deleted once we have made an arrangement to either speak by phone or set up an initial meeting.  

How long will I keep your personal information?  

When we have finished working together all electronic copies of your correspondence will be erased after one month. Written documents will be held for a period of five years after your counselling ends. After that, all written information about you will be shredded. 

In what circumstances might I share your personal information? 
         
Confidentiality & Safeguarding Policy

Counselling is confidential but there are certain limitations. Sharing information is only ever done to safeguard you or another person/s.  If you are at serious risk of harming yourself I may need to contact your GP.  If you tell me that a child is being abused I have a legal obligation to inform Social Services. If I become aware of your intent to cause harm to another person/s or you give details of current or historic cases (e.g. terrorism) I have a legal obligation to inform an authority without seeking your permission. In such circumstances the law may require that I share your personal information without your knowledge. This confidentiality and safeguarding policy is discussed in detail at the initial assessment.          
 
Supervision 

As part of my registration and accreditation as a professional counsellor I am required to consult with a therapeutic supervisor. In order to protect your privacy no identifiable personal information is shared. I may refer to individual clients by code for the purpose of maintaining professional standards and aiding my professional development.   

Therapeutic Will in the event of incapacity 

In the event of my incapacity to continue with your therapy, e.g. through serious accident or death, I have appointed a colleague to act as my Therapeutic Executor. Your name and contact details alone will be shared so that you can be contacted and informed of the circumstances.  

Your rights. 
You have the right to:

·         be informed what personal information I hold about you

·         ask to see information that I hold about you without charge. To do this please                either ask me or submit a request in writing. I will endeavour to provide you                  with the information requested within four weeks.

·         rectify any inaccurate or incomplete information about you

·         withdraw consent for me to use your personal information

·         request your personal information be erased (although I can decline whilst the                information is needed for me to practice lawfully and competently)

·         be informed if your personal information may have accidently or maliciously                  been obtained by a third party. In this case I will notify you within three days

·         address your concerns about the way your information is being held. In the first              instance please discuss this with me. If you are still unhappy you have the right              to complain to the Information Commissioner’s Office www.ico.org.uk with                    whom I am registered as the data controller.    



Attuned Counselling Services, 36 Dunbarton Street, Gilford, CRAIGAVON, BT63 6HJ        
           Email: [email protected]                  Telephone: 075 3090 6135










Website Builder provided by  Vistaprint